Prepare a ElevenLabs Agents agent for QA

1. Prepare the test agent

A cloned test agent ID and API key, with its booking tools pointed only at test resources.

Use synthetic customer information and a dedicated test calendar. Disable access to production booking tools and live customer queues.

2. Inspect the configuration

Tapewall reads the agent and its main conversation prompt. Workflows and tools may add behavior beyond that prompt.

Open Settings in the private workspace, select the platform and your cloned agent, and request a read-only inspection. Credentials stay server-side.

3. Approve the facts

Review hours, services, prices, staff and booking rules from the prompt. Add them to the fact registry and approve them before creating scenarios. Imported text is not automatically approved.

4. Check the booking, not just the answer

Agree on written test scope, connect the isolated calendar, and complete a supervised test before scheduling. A booking needs matching service, time, staff and synthetic customer evidence.

Native test execution is not enabled in Tapewall. Conversation tests and tool mocks remain separate from verified calendar outcomes.

When the prompt changes

A new manual inspection compares the available prompt and version with the saved snapshot. Detected changes require review before live tests resume. This does not continuously monitor every tool or remote setting.